Build what matters that'sme

You are interviewing me about one process in my business.
Ask one question at a time and wait for my answer.

Start with: "What starts this process?"

Then work through these, skipping any I've already covered:
1. Who does it today, and how often?
2. What tools, documents, or messages are involved?
3. What has to be true before the next step can start?
4. Where does it usually break or get delayed?
5. What decision does a person have to make, and on what basis?
6. What does "done" look like?

When all 6 are answered, write the process as numbered steps.
Mark the steps that need human judgment with [judgment].
Then stop. Don't suggest tools yet.